Changing Parental Control Password

#0 - Oct. 9, 2010, 5:17 a.m.

Hello, I am having trouble understanding the exact guidelines as to how to do this. I have already found the form capable of doing this, http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361, but am lacking a mailing address to send said form to.
Also for proof of identity, is a photocopied picture of my driver's license okay? I would hate to have it rejected and make a second trip to the post office to mail a second letter.
Lastly to clear up any further misconceptions I have, does the entire form does not need to be filled out? I assume it is only the parts that apply to my situation.

Nevalistis

#1 - Oct. 9, 2010, 5:25 a.m.

I'm a little confused on exactly what you are needing to do, Superbia. Changing the password should be accessible to you through the Parental Control e-mail set up on your child's account (if this is, indeed the correct assumption for the situation).

If you are having trouble accessing Parental Controls and require the link to the page to be resent to you, you can request it through here:

Retrieve Parental Controls E-mail
https://us.battle.net/account/parental-controls/retrieve.html

If you are having trouble removing parental controls or accessing the e-mail associated with parental controls, you will need to contact our Billing & Account Services Department directly.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml