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Friend's account is being hacked right now.

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Sonofsab
#0 - Oct. 8, 2010, 12:14 p.m.
Blizzard Post
The account belonging to a friend of mine is currently being hacked. The hackers are online at this very moment. He has not had his wow account active for quite some time and is currently on vacation. I contacted him and he said it wasn't him, he didn't give anybody access, and I should report it so here I am.

The account in question is <edited out so CMs can see>
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Roraks
#1 - Oct. 8, 2010, 12:53 p.m.
Blizzard Post
It looks like your in game ticket is currently being looked into, Sonofsab.

If possible, can you forward your friend the following information.

==============================================================================

Got hacked? Let us help. - https://us.battle.net/account/support/account-recovery.html
  • First, make sure you secure your computer. You will need to run multiple virus scans and if possible use more than one scanner.
    Secure Your Computer: http://us.blizzard.com/support/article/30805

  • You will then want to change the password to your personal e-mail. Make sure you do not use the same password as your previous e-mail or battle.net account. If possible, use another computer to make these changes.
    Secure Your Email Address:http://us.blizzard.com/support/article/30806

  • If you were able to successfully full out the recovery webform an in game ticket will be automatically created and our game masters will investigate the account for any missing items. Feel free to open an in game ticket if you have any additional questions regarding item restoration.
    • Contact In-Game Support to Report Any Character, Item, or Currency Losses:http://us.blizzard.com/support/article/30807
It is important that you continue checking your system for additional malware to prevent future compromises.

In addition to computer security, you may wish to look into obtaining a Blizzard authenticator for your account.
Battle.net Authenticator FAQ - http://us.blizzard.com/support/article/24660

Battle.net Authenticator (United States) - http://us.blizzard.com/store/details.xml?id=1100000822
Battle.net Authenticator (Canada, Australia, New Zealand and Latin America) - http://us.blizzard.com/store/details.xml?id=1100000823