Losing character due to smart hacker

So let me first start of by stating I am very angry on this whole situation that I have been wasting my personal time dealing with for 2 months now. I had this battle.net account hacked a couple months ago and on one of the accounts a rogue was transferred off onto another account that was made in my name (I DID NOT MAKE THAT ACCOUNT) so for the last couple months on calling support, sending emails and speaking with in game GMs I am getting NO help getting this fixed. Basically to sum it up the admins have told me tough luck you lost your character. Here is the email copy n pasted:

Greetings,

Thank you for taking the time to contact us in regard to the World of Warcraft account you are using.

Account Name: [Removed]
Original Realm: Boulderfist
Original Character Name: Lapland / Eighthreeone / Coppaféel

We understand your concern regarding the current location of the character listed above.

Though we are committed to providing the best customer service possible, we regret to inform you that we will be unable to reverse the character transfer in question as we were unable to verify the reported abuse. This determination stands whether or not the transfer was authorized by the registered owner of the account.

Please take a moment to review the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html). You are responsible for ensuring that your login information is kept confidential. Additionally, you may not share your account with anyone except one minor of whom you are a parent or guardian and you will be responsible for all uses of your password, whether or not authorized by you.

As we are all avid players of the World of Warcraft, we appreciate how much belonging to a certain realm can mean to our players and apologize for any inconvenience this character transfer issue may have caused you. For future reference, you may wish to review the most commonly asked questions about character transfers at http://us.blizzard.com/support/article/20558.

Please remember that the security of the account you are using is crucial. We recommend following the http://us.battle.net/security/checklist.html on our Account Security site at http://us.battle.net/security/index.html.

We apologize that we were unable to assist you further. Feel free to contact us should you require assistance with another matter.

Sincerely,

Game Master Teauxcidre
Account & Technical Services
Blizzard Entertainment
www.blizzard.com

.....................

So basically thats stating that if someone hacks me and gets enough information to call in to support repeatedly and support aids them in getting access to the account that IF THEY REALLY want a character they just need to make a new account and transfer the character to it. I mean really i have explained SEVERAL times that I didnt make that account and I didnt authorize a transfer of my character to it. So how can they say they cant verify the reported abuse........ IVE EXPLAINED THE ABUSE.

So can someone please explain to me why do I get nothing in return if Im being told tough luck?? I put many hours into a character, just like any of you out there have on your characters. How would you feel if blizzard support team who strives to provide the best support possible does not help you or listens to you??