Account still locked.

My account is locked after getting hit by key loggers.
I followed the automated steps and recived a messege from blizzard

Greetings,

Thank you for your patience and understanding while we further investigated the situation that you reported. We have concluded our investigation of the account and apologize for any inconvenience it may have caused you.

As a result of our investigation, we've discovered that your characters appear to have been restored fully. Should you encounter any further losses, or feel that further restoration may be necessary, please do not hesitate to email us at [email protected]. While we will make every effort to provide assistance in cases of loss, please keep in mind that the decision to go forward with a restoration is entirely at Blizzard's discretion.

Yet my account is still locked, I did change my password and email adress for this account shortly after this. please help