Can't log in

#0 - Oct. 5, 2010, 7:52 p.m.
Blizzard Post
There is no blue shield on my bar so I can't do the avast thing. When I try to log onto starcraft 2 it says the aunthenticator isn't working so it won't let me attempt to put in my password and auth.

And when I try to log onto world of warcraft it comes up as a virus then it says I am unable to connect.

No one wants to help me in the other forum so maybe a blue will post if I post here.
#8 - Oct. 5, 2010, 8:08 p.m.
Blizzard Post
There was an update that Avast! made over the weekend that caused the launchers for both World of Warcraft and StarCraft II to appear as though they were viruses, Kinkyjelly.

The troubleshooting for this error can be found here:

http://forums.worldofwarcraft.com/thread.html?topicId=27026325600&sid=1&pageNo=1#7

Q u o t e:
**Edited with simpler and more protective instructions added**

If you are using Avast!:
1) Right-click the Avast! icon located in the system tray. If you cannot see the icon, expand the system tray.

2) Select “Avast Shields Control”

3) Choose “Disable for 10 minutes”

4) Once disabled log into the game.

5) Immediately upon logging into the game, go back to the system tray and re-enable protection.


*************** You will have to continue to do the above steps until Avast! fixes the issue. ***************



This method is slightly more advanced and could potentially prohibit Avast! from detecting a malicious program associated with World of Warcraft.
1) Open the user interface

2) Go to Real-Time Shields (Tab on left side)

3) Go to Expert Settings

4) Go to Exclusions

5) At the bottom of the list, there will be an empty box to type in. Type *.auth and then hit Enter.

6) Make sure all 3 checkboxes are marked.

7) Click OK, and exit.