Problem with the refere

Hi,

Before to continue, i want to excuse me for my bad english, it is not my first language. I will do my best :s

Now, my problem.

My friend sent me a Friends recruit. I took the key of the recruit friends and i actived it. After i actived it, I would to upgrade my account, so i upgraded it to Burning crusade .

After this, I went on my new account and i made this character : Dalox, a draenei shaman. I played like 10 minutes and I saw I dont t had my rate*3, and i don t add the mail for the mount..

I find that really sad :( I don t wanted to go offi because it s too long for exp, and now I have my chance to rate *3 and i paid, the recruit friends is not actived..

Games Master, I want to have the recruit friends ( rate*3 and the mount...) please :s I can show the e-mail and the activate key...

Thanks you for the time u will give to my topic.. and sorry again for my english.