Account hacked need help

#0 - Oct. 3, 2010, 5:48 a.m.

My secondary account has been hacked and i need help the hacker deleted all the toons on the account and started to make spamming toons please help

Nevalistis

#1 - Oct. 3, 2010, 5:51 a.m.

Best places to start would be with our Account Security Awareness and Security checklists, Izzybow. Then I suggest making use of our Account Recovery webform, but only if you've ensured your computer is secure!

Battle.net Account Recovery Form
https://us.battle.net/account/support/account-recovery.html

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Nevalistis

#3 - Oct. 3, 2010, 6 a.m.

I'm sorry, but I would be unable to assist directly. As a Customer Service Forum Representative, it is my job to advise and moderate these forums. I am unable to perform many of the functions of our Billing Representatives or Game Masters.

That said, if you are unable to remember the full details of your account, you may need to contact our Billing & Account Services department for additional assistance.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

Nevalistis

#5 - Oct. 3, 2010, 6:05 a.m.

Those are estimated times up on our Twitter feed, Izzybow. Looks like your petition is already being reviewed. <3