Credit Card Apparently Charged w/o Consent

#0 - Sept. 28, 2010, 9:54 p.m.
Blizzard Post
Hello.

My account was credited with a month of play time, and I have no idea why. I just happened to check my account today, and find out that I have a month of play time. I unsubscribed in July I believe (or June) for reasons I don't need to name.

Here is the problem: I did not ever WANT to resubscribe to World of Warcraft (at least until Cataclysm). I didn't even authorize any transaction on my card.

Well, I go into my bank account to see if it was actually MY card that was charged. Unfortunately, it won't show anything for today until the end of today. (I suspect it was charged today as my account says my play time expires October 28).

I went and checked the transaction history in my battle.net account and it says it's empty.

No one else I know of has access to my account information. This computer and all other computers I have played on have been secure, running virus, spyware, firewalls, the whole nine yards.

If someone has an answer, at least to calm myself, please help.

If this isn't some type of reward (I doubt it is), a blue can go ahead and take off the month of play time and refund the card that was charged if necessary.

Thanks for your time!
#10 - Sept. 28, 2010, 10:19 p.m.
Blizzard Post
Q u o t e:
My account was credited with a month of play time, and I have no idea why. I just happened to check my account today, and find out that I have a month of play time. I unsubscribed in July I believe (or June) for reasons I don't need to name.

I show the account being canceled 7/31/10 and reactivated today with a Visa ending in 5065. If this is not one of your credit cards, Nancydrood, and you do not know who this card belongs to, it may be the account was compromised and payment was added.

I understand our hold times can be long at times, however this is something you will need to contact Account Services about. Not only will they be able to assist you with the payment that was added today but also with the potential compromise.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://us.blizzard.com/support/article/contactbilling
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