Trial Restrictions. - Blue Tracker

#0 - Oct. 8, 2010, 10:30 a.m.

Thanks for any help in advance that anyone could provide me.

I made a trial account 2 days ago on WoW and levelled to 20 today and realised that I couldn't go any further. After some research which led me to believe that the level 20 cap for trial is amongst one of the many restrictions in place, I bought a copy of WoW from the local game store.

After upgrading my account, the level 20 cap is still in place. I understand the 72 hour limitation that applies to stuff like trade and chat, but I thought the level cap is immediately removed?

Any inklings anyone?

Roraks

#10 - Oct. 8, 2010, 10:45 a.m.

Since you purchased a boxed copy, Noveria, restrictions should not be in place.

Can I have you completely log out of the game and let me know once you have exited the game client?

Roraks

#13 - Oct. 8, 2010, 10:51 a.m.

Give it another try, Noveria. I'm afraid if that doesn't work you may need to contact our billing and account services team. :/

Q u o t e:
Also, do I get additional game time if i purchase the expansions(BC/WOTLK) like the original game? Or no?

Unfortunately no, 30 days of game time is only included with the initial upgrade to a full standard account.

Roraks

#21 - Oct. 8, 2010, 12:33 p.m.

Our in game staff would not be able to resolve this issue for you, Noveria. Based on what I can see, the account is still running on the 10 day trial. Typically when upgrading using a retail box, restrictions should be removed, however in your case it appears the account may be hanging on to those restrictions until the trial is over.

There is a possible solution which involves losing the remaining 8 days of your trial, however I cannot guarantee this will fix it. Can you let me know if that's ok with you?

Roraks

#24 - Oct. 8, 2010, 12:41 p.m.

Can you go ahead and give it one more try? You will need to restart the game if you are currently logged in.

Roraks

#28 - Oct. 8, 2010, 12:58 p.m.

Q u o t e:
mmm.. Nope still not working. Exp still stuck at 1% @ level 20.

I was afraid of that. :/

It is not typical for an account to behave like this. Unfortunately this issue would be best addressed by our account services staff. You will need to contact them directly.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

[email protected]

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