Someone put an authenticator on my account

#0 - Oct. 8, 2010, 4:03 a.m.

I recently used the new account recovery system and they resetted my password and started restoring items however the authenticator is still on there that the hacker had put on there and i cant even log in. will they fix it>?

Nevalistis

#12 - Oct. 8, 2010, 5:51 a.m.

Once your account is secured, Jjason, you will need to contact our Billing & Account Services for further assistance with this issue.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

If you have not yet done so, I definitely advise going through the information I've provided below. There may be additional precautions you may not have initially thought of taking, or other things to consider before recovering your account. >^.^<

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986