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Hit wrong services on battle.net

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Alandrea
#0 - Oct. 5, 2010, 11:38 a.m.
Blizzard Post
I meant to use the race change feature, and used appearance change instead. Is there anyway I can get that switched? I'm hearing impaired so calling billing services is an issue for me. Is there a different method I can use to transfer the credits for appearance change to race change?
Thanks in advance.
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Harlsoco
#4 - Oct. 5, 2010, 3:55 p.m.
Blizzard Post
Account Services may be able to facilitate your request, Alandrea, but they may be unable to do so via email.

Since it is not possible to transfer the amount paid for the Character Re-Customization to be used towards the Race Change, they may need to process a refund for the Re-Customization. As such, account verification may be required.

In the event you need to contact them by phone, you will need to do so through a Relay Service.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international
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Harlsoco
#6 - Oct. 5, 2010, 10:56 p.m.
Blizzard Post
Q u o t e:
Can I have someone else talk to them for me on the phone? Or do I have to get on and say I can't use the phone but I give permission for so and so to talk for me?

If youare able to verify the account verbally, you may be able to give permission for an Account Services representative to discuss the account with someone there with you. However, the best thing to do in this case would be to contact a Relay service if at all possible.