Question after dropped phone.

You have a couple of options here, Larieth.

You can remove the authenticator from the account before you exchange your phone. Keep in mind that doing so does put the account at risk for compromise. Once you get your new phone you can then re-download the application, attach the new serial number to the Battle.net account, and you will be good as new. If you choose this option be sure to thoroughly scan your computer and possibly change your password to be safe.

On the other hand, you can also keep the account protected until you get a new phone. Once you get a new phone, however, the old serial number will no longer be valid, and you will be locked out of the account. If you choose to go this route be sure to write down the serial number currently attached to the Battle.net account. Once the new phone has the application downloaded, contact Account Services to remove the old one.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Phone: 1-800-592-5499

Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international