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Where are my characters?????????

Forum Avatar
Gertka
#0 - Oct. 2, 2010, 12:51 a.m.
Blizzard Post
I just got my kingslayer title last night on my hunter and everything was fine.

But suddenly I got an email from Blizzard saying I did something relating in-game items to real-world currency and suspended my account.

I DID NOTHING! I NEVER BUY GOLD!

Now my account is not suspended anymore, but I can't find all my toons, including Gertka Hunter, Blessya Druid, etc on the Armory!!!!!!!!! Nor on the Battlenet!!!!!!!!

So my toons are missing...T_T

What should I do?
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Khromuk
#3 - Oct. 2, 2010, 2:11 a.m.
Blizzard Post
I agree with Flatspriest based on your story. Gertka, upon a quick glance of your posting account it looks like you are describing an account different than the one you're posting on. If that's the case, I would suggest that you open up a ticket using our account-recovery webform:

Link here: https://us.battle.net/account/support/account-recovery.html

Also be sure to make sure your PC is secure:
Security Checklist
http://us.battle.net/en/security/checklist

Account Security
http://us.battle.net/en/security/