#2 - Oct. 9, 2010, 1:29 a.m.
It looks like the trial that was linked to your account, Shubalubae, was not upgraded properly. =>.<=
You will want to have your friend contact Billing & Account Services, especially if he already applied his upgrade to another account. They may be able to assist with this issue directly. >^.^<
Billing & Account Services
Hours: 7 AM to 8 PM Pacific Standard Time
How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628
E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml