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Race change mistake...

Forum Avatar
Neuroma
#0 - Oct. 8, 2010, 10:35 a.m.
Blizzard Post
So yesterday i transfered one of my toons to another server, i then went to FACTION CHANGE. Unfortunately i RACE CHANGED instead. Realising this i quickly logged out (before i changed race) and emailed support. I recieved no response so i called support. I got a very nice support rep who said he had refunded my race change and that all would be good in a couple of hours.

I went to sleep, i woke up, i went to work. Ive just logged in to find nothing has changed, the character still has an "active" race change available and the character is still on the 3 day change cooldown. Kinda frustrating as i dont want to log into the account with the active transfer cause it was unintentional.

Can this be fixed? Or am i gonna have to wait till 10pm (Australian) to call support AGAIN?

PS. Ive still recieved no email regarding my issue, im assuming my support ticket was closed?
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Roraks
#4 - Oct. 8, 2010, 12:38 p.m.
Blizzard Post
Refund requests go through a queue that will require approval, Neuroma. Unfortunately it looks like refund request may be taking a bit longer than normal. You will need to give it more time.

Should you require additional assistance feel free to contact our billing and account services team directly.

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