#200 - Oct. 8, 2010, 2:58 a.m.
Q u o t e:
There's no way an apology was sent to me regarding that matter, that I am still extremely
bitter about.
I am sorry if you did not see the response, Kenagi, but one was indeed sent. The following quote is from that e-mail. I'd recommend checking your spam filter or junk folder, it may have been redirected.
Q u o t e:
As a result, the account action has been removed from the account and all involved parties have been addressed. We apologize for any inconvenience this may have caused.
Q u o t e:
There's no explanation, then I'm the idiot who calls up asking how I can prevent this so the person
is totally evasive and clueless. I open up tickets and nothing.
The person you would have called is a Billing Rep, Kenagi, they are generally only able to deal with Billing related issues. Thus they wouldn't have been in a position to provide you with any details. It should also be noted that we usually are unable to provide specific information regarding the type of exploitation you were temporarily actioned for. Though I understand that you were only seeking information to avoid such situations in the future this is not something that we are generally able to provide transparency for as it could give those who actively try to exploit our policies information on our methods.
Q u o t e:
So Mood defends himself on trade channel because someone makes fun of his DK and he
is met with switt action.
The trouble is not with the defense, Kenagi, the issue is with how the person defended themselves. Had the language and subject matter been acceptable there wouldn't have been an issue and your guild leader would never have received an action.
Q u o t e:
You guys never monitor trade channel, so why that night? Someone put in a complaint.
I know it, everyone knows it. GM's on trade chat? You know that is rare unless someone
put in a complaint you and were trying to catch the parties involved. Unfortunately you all didnt
anticipate how profain and vulgar our chat was so you walk away not finding what your looking for.
Actually, we have, we don't do it often but as I said before that doesn't mean we won't. This is also something that may or may not become more common. I will admit, the reaction was a little unexpected though not entirely, it wasn't anything that couldn't be handled. I think this thread is evidence that we did find exactly what we were looking for. We found several people who were using inappropriate language in a public channel and we issues warnings and other penalties in order to hopefully encourage those people to abide by our policies in the future.
We also showed many on your realm and others that were visited, not to mention the number of people who have seen the threads talking about this, that such behavior is not acceptable for this teen rated game. We hopefully convinced, and will do what we can to further convince players, that if they see such behavior they should report it and that we do indeed take appropriate actions based on those reports.
To those who were actioned please keep in mind that if this behavior continues and it is either reported or otherwise seen by our In-Game Support staff further action may be taken. These penalties can eventually result in the permanent closure of the account.
Q u o t e:
I know for a fact it wasn't about vulgarity and profain use. If it was I would have seen GM's on
years ago. So what was the complaint about?
And you know that how, exactly? I'm sorry, Kenagi, but simply because you haven't seen something done before doesn't mean it can't or won't be.
Q u o t e:
At the end of the day Im responding to the blue post not a bunch of people
that actually and absolutely not matter.
The truth is though, Kenagi, the others who are posting do matter. Though they may not be nearly as loud, their voice matters as much as anyone else's.
Q u o t e:
I would love to get a lock on this.
Though you seem to indicate that you are responding to what I am saying I'm not entirely certain if you are comprehending the point of what I and many of your fellow players have said. So though I will grant a lock of this thread let me just finish by saying:
Regardless of if someone was taunted into violating the Terms of Use that doesn't negate the violation. Regardless of if we received an in-game petition, an e-mail to
[email protected] or simply were monitoring the realm at the time, a violation of our policies is a violation of our policies.
If you wish to dispute your penalty you may contact our Account Administration department.
Account Administration
Webform:
https://us.blizzard.com/support/webform.xml?locale=en_US [email protected]
If you believe there should be a change to how our policies are enforced you'll want to post in the Suggestions forum.
If you want to provide feedback regarding your interaction with a member of our In-Game Support department write to
[email protected].
Again, I thank you all for your continued support and efforts to keep this game fun and safe for everyone.
