#0 - Oct. 6, 2010, 3:48 a.m.
Access to the World of Warcraft account has been temporarily disabled
due to at least one of the account's past payments being withdrawn by the
telephone company. Please note that the telephone company can retract payment
from Blizzard at a later date if the billing statement which included the
payment to Blizzard was unpaid, partially paid or disputed by the BTN holder. If
the statement(s) that included the payment to Blizzard ENT was partially paid,
this may be reflected in an amount owed being less than the original transaction
amount depending on the amount collected by the telco. Due to the past
payment(s) being withdrawn, BTN has been blocked from further use
as a payment method for World of Warcraft.
As a result of the payment(s) being retracted by the telephone company, funds
paid on the account were withdrawn from Blizzard Entertainment in direct
violation of the account's terms.
The amount withdrawn was: $14.99 on 8/4/10.
The total amount owed from all withdrawn BTN payments is: $59.96 (A separate
email is sent for each withdrawn payment)
If your charge is withdrawn from Blizzard Entertainment for any reason, Blizzard
Entertainment reserves the right, in its sole discretion, to suspend or
terminate access to the account as well as terminating this agreement and all of
Blizzard Entertainment's obligations hereunder.
The account is now considered by Blizzard to have a negative balance, and will
be unavailable for play until any and ALL outstanding balances have been repaid
to Blizzard
Repayment can be made by contacting our Billing department at 1-800-592-5499.
Hours: 8:00 AM - 8:00 PM Pacific Time, seven days a week.
We have also provided the following numbers for our international customers:
â— Australia: 1-800-041-378
â— Singapore: 1-800-2549-9273
â— Mexico: 001-888-578-7628
â— Argentina: 0800-333-0778
â— Chile: 1230-020-5554
Other International callers without access to our 800 numbers may use:
1-949-955-0283
If you wish to repay the withdrawn payment(s) via a US money order, please visit
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=27105&pageNumber=1&searchQuery=money+order
for instructions. Please note that if more than one withdrawn payment email was
sent for a single account, the total of all withdrawn payments will need to be
repaid before that account can be unlocked. Please feel free to contact Billing
at [email protected] if you need additional information.
Until the amount which was withdrawn by the telephone company is repaid, the
World of Warcraft account will remain indefinitely unplayable. Please do not
reply to this email, as you will receive no further response.
Thank you for your time.
Regards,
Billing & Account Services
1-800-592-5499
www.blizzard.com
