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Issues with email support.

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Umbralupus
#0 - Oct. 5, 2010, 5:01 p.m.
Blizzard Post
Ok I submitted a report by email for an in game issue that was never resolved. It has been weeks since I've received a reply on what the status is of my in game issue. I am hoping that alerting someone here will get me a response of some kind.
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Nevalistis
#5 - Oct. 7, 2010, 12:43 a.m.
Blizzard Post
There has been much correspondence regarding this issue, Umbralupus. I see here that the last report you filed was 14 days ago, and the last e-mail we sent to your registered battle.net address was sent 9/22/2010, which matches that time line. I apologize if that e-mail never arrived, I can have a Game Master forward the message along again if you like.

However, it will be quite similar to the responses you have received in the past. With the issue that you are reporting, we are unable to divulge the steps that we take when investigating, and in this particular case regarding a reported loot scam, Game Masters are often unable to provide reimbursement or redistribution of items, though we may take action on the parties involved if there was a verifiable scam.

It would be best to review the following articles if you have not done so already.

What is Blizzard Entertainment's stance on "ninja looting" within the World of Warcraft?
http://us.blizzard.com/support/article/17761

Scam Policy
http://us.blizzard.com/support/article/20459