#25 - Oct. 5, 2010, 6:43 a.m.
Q u o t e:
He was just in ICC and logged off to get on another toon and on the toon screen he dc'd and has not been able to get back on.
That isn't much information to go on.
Does that mean he is getting an error, if so what is the error? Is it hanging at a certain point in the process when he attempts to log in? Is he just having trouble with one character or all of them? Can he log into other realms but not the main one he plays on? Can he log into the client but is stuck on the Character Selection screen? The Realm Selection screen?
Simply saying someone can't log in is extremely vague. Jumping into an entirely unrelated thread tends to muddy the waters as it were.
If your friend is unable to log into one character, have him submit a petition on another one using the stuck category. A Game Master may be able to move him.
If he is unable to log into any character or indeed the client, a bit more information is necessary to figure out where the issue is. If he is getting a log in error do the following: Post a new thread in this forum, detailing the error and what he is experiencing. If it is something that those of us who moderate this forum can provide some assistance on we'll give you what advice we can.
If he is not getting a specific error though, visit the Technical Support forum for troubleshooting advice.