Long deactivated account how would I get info

#0 - Oct. 4, 2010, 4:53 a.m.

This I'm posting for my husband as he is a idiot and gotten himself a perma-ban form the forums.

He made a account to recruit a friend with and transferred 2 of his toons there. he stopped using the account and paying for it after he got the mount. He went to log into the account to change it to a battle.net but he forgot the information on the account . how would we get the info on the account , also it may have been hacked because both of our other accounts got hacked last year.

Vrakthris

#4 - Oct. 4, 2010, 5:09 a.m.

If he can recall the account name and identify himself as the original registered user of the account our Billing and Account Services department may be able to help.

From what you have said it sounds like the account may have been compromised after your friend stopped playing. I'm not entirely certain what can be done if that is the case as restoration very much depends on what information can be verified. Beyond a fairly narrow window of time we may not be able to confirm malicious intent. They can let your friend know though. Have him give them a call during business hours.

Billing and Account Services

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