#3 - Oct. 2, 2010, 9:25 p.m.
Q u o t e:
This is for the guys who sprung into action and got my account back when some loser took control of it. Called and they locked my account down very fast and got my stuff back. Called later and got excellent service hooking up an authenticator to my account.
I am happy to hear of the service you received and how quickly the issue was resolved, Imanorc!
You should receive a Customer Satisfaction Survey in your email within 24 hours of speaking to a representative. I encourage you to fill this out as your responses are viewed by the supervisor of that individual. If the survey does not arrive, please email
billing@blizzard.com with “Attn: Supervisors” in the subject line. If possible, please provide the name of the person you spoke with, the date, and the time you spoke with the rep, as well as a description of the issue at hand.
You should also receive a similar survey after correspondence with a Game Master. If you do not receive this survey, please take the time to email the Game Master Supervisors at
wowgmfeedback-us@blizzard.com. If you can, be sure to reference the GM that assisted you and the issue they assisted you with.
Thank you once again for the feedback. It is greatly appreciated.
