GM Train of Thought? - Blue Tracker

#0 - Oct. 2, 2010, 3:48 a.m.

Ok, this is an issue that will require a thorough explanation. I recently had an issue in a run of ICC. I had joined a run under the assertion that a specific item would be reserved for me if it dropped. Well, needless to say the item dropped, and it did not go to me. Now I could understand this if I were the only one who didn't get his loot as he was supposed to, I wouldn't be too worried. However, a rogue didn't get the axe he rightfully won. Our protests were quickly ignored... that is until he opened the chest for the next boss,looted them to his friends and logged.(pretty easy to tell they were friends, they share similar playernames)

Naturally, I do what most WoW players do in a situation like this, I opened a ticket (and it went down hill from there.) and waited for a response. The reply I got was lackluster at best.. I explained my situation to the GM and (s)he went delving into the logs to fin a conversation between me and the raid leader earlier.)

This is where the service falls into the abyss. The GM looks at the logs and states "there was no intent to scam" and this is where I would liketo know what the GMs were thinking. The raid leader had ninja'd so far, an axe, a trinket, 3 marks and DBW, and the GM still thinks there was no intent to scam. Thats like saying a shark with a foot in its mouth had no intent to bite. So why would you think he didn't bite earlier?

Nevalistis

#3 - Oct. 2, 2010, 4:23 a.m.

Biodome, in your best interest, I'd like to forward this issue on for another review. Can you please submit another petition so I can forward it directly to a specialist for an additional review? I believe a vital piece of information may have been accidentally overlooked in this case and it bears another look.

Nevalistis

#5 - Oct. 2, 2010, 4:26 a.m.

It's a bit different when a Blizzard poster is requesting you do so. ;) Please trust me with this situation, Biodome. I want only to assist.

Nevalistis

#7 - Oct. 2, 2010, 4:40 a.m.

Thanks Biodome, I've handed it off for investigation for you. I'm afraid I don't have a time estimate, but it will be reviewed again shortly.

I do want to bring up one point of contention however.

In the event that a Master Looter does make a legitimate mistake, we are unable to intervene. When joining a raid that is utilizing the Master Loot system, you are agreeing to allow that player full control of the loot. This unfortunately does include the occasional misclick of loot, as after the Master Looter has distributed that item, it then becomes that new player's property. For this reason, we ALWAYS recommend raiding with Master Looters you know or trust .

In mistakes like that described above, there is an in-game method for resolving these issues - the 2 hour trade timer. The player with the mislooted item must give permission for the item to be moved, either through using that 2-hour timer or submitting a GM petition. This situation would be a Loot Dispute and not a Scam, as the player did not make an effort to scam you. It is in such Loot Dispute situations that Game Masters are unable to intervene.

Please understand all the above is hypothetical, and what I believe was determined to be the situation in the original case. The results of the current investigation may or may not turn out similarly - that is for the new investigator to decide.

If you have further questions on our Loot Scam and Loot Dispute policies, I'd like to direct you to the following articles for additional information.

What is Blizzard Entertainment's stance on "ninja looting" within the World of Warcraft?
http://us.blizzard.com/support/article/17761

Scam Policy
http://us.blizzard.com/support/article/20459

Thanks for your patience and understanding, Biodome.

Nevalistis

#11 - Oct. 2, 2010, 5:49 a.m.

There was a response sent to your registered e-mail address, Biodome. Sorry if this was not immediately evident.

Nevalistis

#14 - Oct. 2, 2010, 6:03 a.m.

Sorry to hear that, Biodome. I am glad we were able to take another pass at it for you. Best of luck in the future to you.