So Really, really long ticket times?

#0 - Oct. 1, 2010, 11:50 a.m.

I've noticed that the ticket times have SKYROCKETED lately. i had a ticket that i actually had answered the next day when i happened to be on, i'm not mad, if minimum wage work has taught me anything it's corporates fault, i'm just wondering what went down? lots of glitches? whole staff working on putting the last finishing touches on cata? spike in kodo theft?

Roraks

#5 - Oct. 1, 2010, 12:09 p.m.

Wait times are based on how many tickets are in queue, Mokthug. I am not sure how "lately" you are
referring too.

As Deydoria has shown us, ticket times have been getting lower not the other way around.

Roraks

#7 - Oct. 1, 2010, 12:22 p.m.

Q u o t e:
Could you tell me escalated times, this time i had my ench mats jacked, i've been escalated lol

Tickets that have been escalated: +0d:2h:0m. From our last twitter update: http://twitter.com/BlizzardCS

Q u o t e:
I remember getting stuck in BC and being out in 30 mins.

By nature a character stuck issue has always been addressed a bit faster as it does not require an investigation.

Your current ticket has been in queue for roughly 2 hours and is currently being looked into.