Another "GM saves the day!" story

#0 - Sept. 29, 2010, 7:20 a.m.

You know, I really love Blizzard.

I queued up for H-FoS today in hopes of finally getting my Needle-Encrusted Scorpion. I spent the past week or so farming both H-FoS (well, as much as I could, anyway) and normal ToC to try to get either NES or Banner of Victory, neither of which I had even seen before except once, a very long time ago.

Anyway, we get to Devourer and wipe. Okgr8. We all run back, second attempt. Things are going smoothly until the healer drops like a rock due to Mirrored Soul (hey, I stopped attacking, blame the other DPS >.>), but we killed him nonetheless, and lo-and-behold! NES finally dropped. The Paladin tank rolls a 37, I roll a 36, and the DK rolls a 27. GG.

To make it worse some plate boots also drop, which the Paladin also rolled need on, and won. For some reason, though, he left before rolls for NES were finished, so even though he won he never received it, and it was just laying there on the dead head of the boss. The DK and I stand there dumbfounded for a few moments before finally disbanding group.

So I put in a ticket to a GM and explained what happened, making sure to include what we rolled and also giving him the name of the Paladin. I mean, to be fair, he won the roll, so I wouldn't mind if the GM gave it to him. I just didn't want to see it go to waste! I mean, it's such a nice trinket and it rarely drops. I wrote up my ticket and waited for about an hour while doing dailies and such, but then I had to go to class and just logged off.

I get home from class and log on to see my ticket is still there. After about 30 minutes a GM whispers me while I'm in H-HoR and tells me that he checked it out and that the Paladin did indeed win the roll. However, he told me that since the Paladin didn't put in a ticket to claim it, he would give it to the next-highest roll, which, of course, was me. Awesome!

To be honest, I didn't know if they would do something like that. If anything I thought they would automatically loot it to the Paladin since he won it fair and square, but I was pleasantly surprised when I was proven wrong. Thanks for making my day, Mr. GM!

Harlsoco

#22 - Sept. 29, 2010, 4:56 p.m.

Thank you all for the kind words!

The Game Masters do their very best to assist everyone to the best of their ability. While they may not be able to grant every request they receive, they will at least look into the issue for the player to see if any alternatives exist.

For those of you with positive feedback, and negative feedback alike, please take the time to email the Game Master Supervisors at [email protected]. Be sure to reference the Game Master you interacted with, the situation they assisted with, and the approximate date. The date is helpful if we need to look up the ticket in question.

Q u o t e:
we had been wiping on prince for like half an hour, i told him he should just kill me...so he literally picked my character up and dropped him in the middle of prince's room and i died infront of the raid...was funny and we killed prince right after! good times

LOL. I can only imagine your reaction at the time, Emeric.

Q u o t e:
also, i may be double posting but i absolutely agree with you. only a couple of times have i had to file a gm ticket, but each time i did they were very friendly and pleasant to speak with. if only some of the community could take after them...

Q u o t e:
they get paid to be nice. Oo

lol but i agree, community could learn a few things on how to treat others properly yes. :o)

O.o.

Q u o t e:
...Then a few days later i find out in guild that someone else had done the same thing, except the GM had refunded the badges. Lets just say a few 'choice' words came to mind.

If you feel as though your ticket was not answered properly, Sithana, you are more than welcome to submit another ticket. While the experiences between you and your guildmate may have appeared similar, they may not have been in actuality.

Q u o t e:
I'm not sure GMs can ban but cant they atleast boot him off the server? His bot makes it darn near impossible to afk flag him since he will run across the map, up the silverwing hold tunnel, into the enemy flag room, outside again and stand at their graveyard.

Continue to report the player, Zephinism. All reports of this nature do get reviewed and addressed.

Thank you all for sharing your stories! They were indeed a treat to read!