Regarding my Brother, and his account!

#0 - Sept. 26, 2010, 4:56 a.m.
Blizzard Post
Hello, and good evening members of the CSF! :)

My brother is extremely excited, and finally picked up a Laptop for himself, powerful enough to play Starcraft II.

I began explaining to him that he can add me onto his REAL ID friends list, where we can chat through WoW, SCII, and other games in the future to come by Blizzard. I sent out the invitation, and he accepted.

This afternoon he began messaging me talking about plans to play for this evening. I quickly noticed he has completely misspelled our last name. Rather, it's a very small error, and I'm not sure of what are the necessary steps are to get this fixed as soon as possible.

This game, as well as the company is very popular, and he doesn't have an Authenticator on his account. I explained how difficult it could be to recover a compromised account, especially when your name is not matching the one on the account.

If a Blue can have a look, he literally spelled our last name with an 'm', instead of an 'n'. ("_ _ _ _ _ n" is our real last name on my account). If there is no chance of a small change to be requested which is understandable, can you please tell me the necessary steps to take of this as soon as possible?

Thank you very much,

~ Yujiza
#4 - Sept. 26, 2010, 5:08 a.m.
Blizzard Post
As Flatspriest indicated, Yujiza, your brother would need to contact Billing & Account Services for additional assistance regarding this issue. I've provided a variety of ways to contact them below for you. >^.^<

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml
#6 - Sept. 26, 2010, 5:20 a.m.
Blizzard Post
The webform would be the best option in that case, Yujiza, as it will end up being handled via e-mail with your brother.

Select the following options:

Select a Product: Battle.net Account
Select a Category: Change Account Information
Change Account Information: Legal Name Correction

This will require at least one photo ID and a filled out copy of our Terms of Use form, located here:

http://us.blizzard.com/support/article.xml?locale=en_US&tag=BNETTOUFORM&rhtml=true