Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Help Please!

Forum Avatar
Ðak
#0 - Sept. 24, 2010, 9:32 p.m.
Blizzard Post
Ok so my friend that I recruited, went to upgrade his account at my place, and when he finished the order he went onto WoW to check if it was a real account. When he logged in, it asked him if he wanted account 1 or 2, and we checked my account to see if the RaF was upgraded to and nothing was, So now he has a trial account and a seperate upgraded account with no characters. Can someone please tell me what happened and if we can get the trial account upgraded without buying the game again on the trial account?

Please help,

Thanks.
Forum Avatar
Zenlyth
#2 - Sept. 25, 2010, 12:12 a.m.
Blizzard Post
Heya Ðak,

Looks like he may have created another account while adding the CDkey, instead of adding it to the trial. Have him call Billing and Account services here:
    Account Services
    Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

    Hours: 7 AM to 8 PM Pacific Time
    How to contact:

They will help him merge the correct account to the RAF account. Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.