Recently Hacked Account

#0 - Sept. 24, 2010, 7:41 a.m.

I recently got an a legit e-mail from blizzard notifying me that I had changed my password. Which I know I hadn't changed my password so I went on my WoW account to see if this was true or not. So I found that someone did some how change my password so I immediately went to the blizzard website to change the password again. I then logged on into Wow, and from what I can tell all my characters, gear, and money are still in place. However I'm still worried this might happen again. Is there anything I should do from here like report this some how that I was recently hacked? One thing to note I've always been careful with my account and never gave my password out to anyone. Yet some how someone was able to change it.

Help please.

Orlyia

#4 - Sept. 24, 2010, 8:07 p.m.

Making certain both your system - and your email are secure is the priority at the moment.

Those aren't the only ways these thieves come by your information, but it is the two most common.

When you scan, make sure your scanners are up to date, you are using at least one for virus/trojans and one geared towards adware/spyware, and use them individually full scans with the launcher up and a bit of gibberish in the password fields.

I'd also highly recommend looking into one of our authenticators for an added layer of protection.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109