Email compromised. - Blue Tracker

#0 - Sept. 17, 2010, 4:56 a.m.

Trojan must've snuck its way onto my system between scans, my email was accessed multiple times by an IP in China over the course of today. Cannot access my account. Do my guildies a favor and lock my account as being hacked before they rob us of our gbank.

edit: Nevermind, issue resolved. Apparently the good ol' authenticator held up. They only managed to "reset" my password. Though lord knows how.

Nevalistis

#2 - Sept. 17, 2010, 5:42 a.m.

Glad to hear your issue has already been resolved, Nirvanah, but you may want to review the following information to be certain that something like this does not happen again. >^.^< Best to be as secure as possible!

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Nevalistis

#4 - Sept. 17, 2010, 5:53 a.m.

Good to hear! I'm afraid that the secret question and answer are not likely to be able to be changed. However, you may want to contact our Billing & Account Services Department to see what kind of steps they can provide to help protect your account.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml