#1 - Sept. 25, 2010, 10:31 a.m.
Your friends will need to contact our billing and account services directly to further look into this issue.
Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
- Phone: 1-800-592-5499
- Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628
E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml