Unfair account suspension?

Hello,

I'm posting on behalf of my girlfriend as her account just got hit with a 72 hour suspension and hence can't use her own account to post on forums. The character involved is Elfyn, on Thaurissan.

About an hour ago, after she had dinner she came back to her computer to find that she couldn't log in. On checking her email inbox, she found 2 emails:

received at 7.42pm (GMT+8):

Battle.net Account - Password Reset

We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:

https://us.battle.net/account/support/password-reset-confirm.xml?ticket=1A90730D81BDA0F6874C92479A1C94570F992173F165149CC10548C6699779B7

If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: http://us.blizzard.com/support/article/30791

Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.

COMPUTER AND ACCOUNT SECURITY:

Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. In a case where you believe your account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips (as well as how to recover in-game items or characters) before you log back into the account:

- Security Checklist: http://us.battle.net/security/checklist.html

- Types of Account Thefts: http://us.battle.net/security/types.html

- Account and Computer Security: http://us.blizzard.com/support/article/30794

- What to do if the Account has been compromised: http://us.blizzard.com/support/article/30796

- Account Security and Recovery FAQ: http://us.blizzard.com/support/article/30791

- Email Address Security: http://us.blizzard.com/support/article/30814

We highly recommend adding a Battle.net Authenticator to an account as it is the highest level of security we currently offer. For more information, please visit: http://us.blizzard.com/support/article.xml?tag=BLIZZARDAUTH.

Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available seven days a week, between 8:00AM and 8:00PM Pacific Time. Alternately, our support team can be reached via email at [email protected].

Thank you,

Blizzard Entertainment

and 5 minutes later, at 7.47pm (GMT+8)

English speaking customers: Please refer to the start of this mail
Para los clientes españoles: Por favor vayan hasta el fin de este correo electrónico

Account Name: <removed>

Account Action: 72 Hour Suspension
Reason for Action: Terms of Use Violation -- Exploitative Activity: Abuse of the Economy

This suspension happened because one or more characters on the account were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for ""real-world"" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy.

Even if this behavior is the result of a third party accessing the account instead of the registered user (for example, a friend, family member, or leveling service) then the account can still be held responsible for the penalty because of the impact it had on the game environment.

We've found the above behavior is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: http://www.worldofwarcraft.com/info/basics/antigold.html

The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at http://www.worldofwarcraft.com/legal/termsofuse.html. Note that additional Terms of Use violations may result in more severe actions against this account, up to and including permanent closure.

For any disputes of this action or further information on Exploitive Activity, please visit the Exploitative Activity FAQ and contact page here: http://us.blizzard.com/support/article/exploitfaq

Regards,

Customer Services
Blizzard Entertainment
www.worldofwarcraft.com

-----
Nombre de Cuenta: SCHERERAZADE

Medida de Cuenta: Suspensión de 72 horas
Razón por la Medida: Violación de las Condiciones de Uso – Actividad Explotadora: Abuso de la Economía

Esta suspensión ocurrió porque uno o más personajes de la cuenta se identificaron comerciando, o contribuyendo al comercio de, propiedad dentro del juego (objetos u oro) por moneda “real.” Este proceso de comercio negativamente impacta al ambiente de juego de World of Warcraft por detraer del valor de la economía dentro del juego.

Aunque este comportamiento es el resultado de una persona tercera accediendo a la cuenta en vez del usuario registrado (por ejemplo, un amigo, miembro de familia, o servicio de nivelación), la cuenta todavía puede ser responsable por las penalizaciones, debido al impacto que tuvo sobre el ambiente del juego.

Hemos conseguido que el comportamiento superior muchas veces sea directamente relacionado a los grupos responsables por comprometer las cuentas de World of Warcraft; nosotros tomamos estos asuntos muy seriamente. Para mejor entender nuestra posición sobre la actividad explotadora y los riesgos involucrados, por favor revise este artículo: (http://www.worldofwarcraft.com/info/basics/antigold.html).

La actividad explotadora que ocurrió en esta cuenta está en contra de las Condiciones de Uso de World of Warcraft. Le pedimos que se tome un momento para revisar estos términos aquí: (http://www.worldofwarcraft.com/na/legal/termsofuse.xml). Note que cualquier violación adicional de las Condiciones de Uso puede resultar en más severas medidas en contra de esta cuenta, hasta e incluyendo la clausura permanente.

Para cualquier disputa sobre esta medida, o para más información sobre la Actividad Explotadora, por favor visite la página de contacto y Preguntas Frecuentes (FAQ) aquí: (http://us.blizzard.com/support/article.xml?locale=es_MX&tag=exploitfaq).

Saludos,

Atención al Cliente
Blizzard Entertainment
www.worldofwarcraft.com

I know for a fact that she hasn't bought any items with currency, so this seems to be unwarranted. She's already sent an email to the return address of the 2nd email, but we were wondering if any help could come from here as she's needed for guild raids pretty urgently.

Also, due to the nature of the emails, it seems to suggest that her account might have been compromised. Is there anyway to check up on that?

Thank you for your time.