Thanks, auto-lockdownthing, but not hacked!

#0 - Sept. 22, 2010, 5 a.m.

Due to suspicious activity, my account has been locked. Twice, in the span of 15 minutes.

But why? I am holding my authenticator in my hand, completely alone with no possible explanation as to how the lockdowns could be warranted. I have traveled no long distances. I presumed the first lockdown was a fluke, logged into my main account, did my Brewfest dailies, logged out and hit 'back' to log into my second account, linked to the same battlenet. Lo, I am locked out again. I did not move. The authenticator is still in my hand. Resetting my password again and again is merely a nuisance but I would not like for this to keep happening whenever I attempt to log into my accounts.

Any idea what's going on here?

Vrakthris

#5 - Sept. 22, 2010, 5:16 a.m.

Did you recently change locations? Have you checked your system, Aurelie? Perhaps you picked up a keylogger or other malicious program and that is what is being detected.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Please also note that an Authenticator only serves as extra layer of protection, it does not make your account immune to compromise.

I am sorry for what inconvenience this may cause our systems are in place to prevent a possible compromise, there may be a few false positives here and there but we hope that the small inconvenience that is sometimes caused prevents a much larger one. :)