Is this GM legit? - Blue Tracker

#1 - Sept. 19, 2010, 3:02 p.m.

Blizz would never ask for anything like your password or secret question.. i would say that is a scam e-mail... hopefully a Blue can give you a better reply

Nevalistis

#18 - Oct. 3, 2010, 12:11 a.m.

I would be truly interested in seeing the full headers of this e-mail that was sent to you, Mastalan.

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

There are steps on how to locate this information above. Changing your secret question/answer is not a commonly available service, but if that was something you wished to request, you would be much better suited contacting Billing & Account Services by phone.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

Nevalistis

#24 - Oct. 6, 2010, 1:45 a.m.

It looks like this request was sent from us, Mastalan, as you requested the service it describes. I'm sorry I was unable to get back to you sooner, but that does appear to be the case. >^.^<