Hacker put a authenticator on my account!

#0 - Sept. 19, 2010, 6:09 a.m.

How do I go about removing it? I send blizzard an email about the problem and they sent me a one back to reset my password which i had already done prior to that. What do I do next? Wait till their phone lines are open again?

Nevalistis

#1 - Sept. 19, 2010, 6:17 a.m.

The authenticator should be removed at the time of full account recovery, Dumia, if it was added by an exploitative party. If you have not received an e-mail regarding restorations However, you may also contact Billing & Account services by phone for verification and removal.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml

Nevalistis

#3 - Sept. 19, 2010, 6:37 a.m.

Contacting Billing would definitely be your best bet, Dumia, as it is likely that in this case, additional verification was needed to remove the authenticator in question. I apologize for the inconvenience, but there will be representatives available at 7am PST first thing in the morning.