#0 - Sept. 16, 2010, 6:34 p.m.
English speaking customers: Please refer to the start of this mail
Para los clientes españoles: Por favor vayan hasta el fin de este correo electrónico
Account Name: WOW2
Account Action: 3 hour suspension and password reset
Reason for Action: In-Game Chat Policy Violation - Advertisement and Spamming
This suspension happened because one or more characters on the account were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for ""real-world"" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy.
To prevent further harm to the game and the account you use, the account has been suspended for 3 hours and the password was reset. You do not need to reply to this email, as the account will automatically become available again once the 3-hour suspension period has ended. It may take up to one hour for our system to generate and send the new password. If you have not received a password within one hour of this message's delivery, please check your Spam, Junk, or Suspect Mail folders. If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml or use the password recovery function on https://us.battle.net/account/support/login-support.xml.
Account compromises are usually the result of the registered player of the account sharing his or her login information or playing on a computer that has a virus.
Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.
For additional security tips and information, please visit the following sites:
- Account Security: http://us.blizzard.com/support/article/21131
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572
If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator
works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://us.blizzard.com/support/article/24660.
Please be aware that if unauthorized access to this account continues after the recovery process is complete, it may lead to further action against the account. For more information, please review the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).
Regards,
Customer Services
Blizzard Entertainment
www.worldofwarcraft.com
The issue is - my account was frozen for the past, hm, 3 months?
I sent an email asking about this, still did not get any reply, more than a week later...
So what did happen? How can I spam on a frozen account, if I can't even log in into it... that being said - I can't log into my account even after adding a gamecard to it.
