Can't Create Trial - Blue Tracker

#0 - Sept. 16, 2010, 7:17 a.m.

hey guys, atm one of my friends is trying to sign up for the trial but battle.net isn't working for it? i myself made another account just to see if it was just her machine but when you hit on the add trial button in the battle.net account page it just reloads the page without creating the trial, any ideas whats goign on?

Roraks

#1 - Sept. 16, 2010, 7:49 a.m.

Hi Santhe,

This is often times caused by a pop up blocker, security program or the web browser not accepting cookies.

Try clearing your web browsers history, cache and cookies.
** Note** This will remove any previous visited sites and saved pages.

If the issue persists, try using another web browser.

Firefox - http://www.mozilla.com/en-US/
Google Chrome - http://www.google.com/chrome
Safari - http://www.apple.com/safari/
Opera - http://www.opera.com/

Let me know if you continue to experience issues. Thanks!

Roraks

#3 - Sept. 16, 2010, 8:15 p.m.

Interesting! Santhe, were you planning on recruiting your friend? You can try sending a referral, then have your friend click on 'add a game' and type in the referral key. This will effectively add a new trial and also give you both a chance to take advantage of the referral bonuses.

Recruit-A-Friend FAQ
http://us.blizzard.com/support/article/20588

I am currently testing the add trial button. Let me know if RAF works out for you and your friend.