#3 - Sept. 16, 2010, 6:27 a.m.
Q u o t e:
The most they will do is to simply lock down the account if a friend or guildie is sure of a compromise. They won't do a restoration/recovery unless the account owner asks directly for such.
That's not necessarily true, Iraten. If we receive a report from another person, the issue generally gets forwarded to our specialists for review. If we are able to see that a compromise has taken place, we may begin the restoration process. Each case is different, of course, but we do try to do our best to get players (the
real players) back into the game as quickly as possible. =)
Blaquejezter, if you have not yet received restorations, then I definitely recommend placing a petition yourself. A Game Master will address it as quickly as possible, and you can see an estimate of our current queue times over on our Twitter feed.
Blizzard CS Twitter http://twitter.com/BlizzardCS In the mean time, I highly recommend reviewing the following information while you await your investigation. =)
Account Hacked? Security Issue? Look Here! http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1 Battle.net Account Security Awareness http://us.battle.net/security/ Account and Computer Security http://us.blizzard.com/support/article/30794 Battle.net Authenticator http://us.blizzard.com/support/article/24986
