WoW account hacked :( What now?

#0 - Sept. 21, 2010, 11:20 p.m.
Blizzard Post
Apparently my WoW account has been hacked. My buddy sent me a text message yesterday that said someone was online with my toon all night long and never responded to any messages. It was definately NOT me as I haven't logged on in about 4 days. I've been working to many long shifts lately lol.

What is weird is 3 days ago I tried to log into the forums to post and it said my account was frozen due to suspicious activity. All I had to do to un freeze it was reset my pass word. Well I reset my pass word and everything was good to go.

Flash forward to today and it seems it's straight up been hacked. It kind of sucks but honestly I'm not even that worried about it. Even if Blizz can't replace all my gear it's not worth getting upset over. It's just a game plus the new expansion is due out anytime which would render my gear obsolete anyway.

My main thing is I really don't know how to get the ball rolling on getting stuff restored. I'm afraid to follow any emails I recieved cuz I got no clue if it's actually Blizzard or the people who hacked my account.

I just reset my pass word again and logged in. Honestly I'm kind of perplexed at what is missing. They only took about 1k gold total and actually left about 1k gold on my toons. They deleted or got rid of some of my heirloom items but not all.

Can a GM help me with what to do?
#8 - Sept. 22, 2010, 12:42 a.m.
Blizzard Post
Heya Lightrise,
Q u o t e:

If you want a restoration you have to open a ticket in a timely fashion.
▲▲ If you have access to your account and you have taken all the security measures that is necessary to secure your account and PC.

You can open a “Help request”, (red question mark at the bottom of your screen):
“Talk to a GM” â–º “Open ticket”

Here you can provide details of the compromise and your loss. You can view queue times here and how long it may take for you to receive a response: http://twitter.com/BlizzardCS