#2 - Sept. 21, 2010, 6:28 a.m.
Q u o t e:
My friend's account was hacked and stolen today and his battle.net email was changed so he cannot use the password recovery page which requires the current account email. How is he supposed to get his account back?
Well, obviously they got ahold of his information, and if they changed his email, quite possibly into his email account as well.
He really should contact Billing as a first step to get back into control of the account.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time E-mail Support -
[email protected]
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
It would also be very helpful if you could pass the links below onto your friend. He needs to find the source of this or the chances are VERY high it will happen again.
This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244 Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109