Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Account Management access?

Forum Avatar
Symardai
#0 - Sept. 17, 2010, 5:54 p.m.
Blizzard Post
Not use if I should be asking this here or the tech support forum, but am trying here first ...

I have tried repeatedly this morning to log into account management to set up a paid character transfer on one of my accounts, yet every time I have attempted this, the system stops responding.

I have normal access to any other internet site (witness posting here), but I am locking up trying to get to log into account management.

Forum Avatar
Zenlyth
#3 - Sept. 17, 2010, 7:41 p.m.
Blizzard Post
Heya Symardai,

Q u o t e:
The problem still exists, I even tried logging in via my other account, but that attempt also locked up IE. (the actual message I get is 'program is not responding'. The problem occurs after clicking the BattleNet login button - cant progress beyond that point.

I can log into the game, and I do have the background downloader running if any of that matters.
Depending on what time this morning you were trying to process the paid service, it may have not process correctly due to our site maintenance. Please try again and let us know if the problem persist or you can call Billing and Account services here to process your request.

    Account Services
    Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

    Hours: 7 AM to 8 PM Pacific Time
    How to contact:

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Please let us know if you have any further questions.