Invalid Account Name? - Blue Tracker

#0 - Sept. 17, 2010, 3:45 a.m.

A friend of mine is unable to log onto his account (which is why I'm making this post in his stead) due to an invalid name / password, as well as the error message that "This account does not exist" upon entering the information required to retrieve the password.

So this brings us to a rather peculiar impasse, as we're not quite sure how to retrieve the account information when we can't provide either the account name OR password. We're pretty much positive that the email (name) he's trying to use is the same one that he last logged in with, and yet we can't find any email confirmation of it being changed.

Any idea what procedure he should follow in order to retrieve his information?

Orlyia

#2 - Sept. 17, 2010, 6:40 a.m.

Sounds like he's been compromised and they changed the email - which usually indicates they are into HIS email.

Can you give me a character name/realm on the account in question?

Orlyia

#4 - Sept. 17, 2010, 7:16 a.m.

Q u o t e:
Yes, of course

Rasco, on the realm Kul Tiras

Looks like this was indeed compromised - and that he never merged to Battle.net. They, however, did merge it.

I'd recommend the most expedient way to go forward on this is for your friend to contact Billing - get back into control.

He does need to make a Battle.net account for this to be merged to, and I'd recommend doing that prior to contacting Billing just to save a bit of time.

Most of this looks to have happened this month, I'd recommend following up on this just as quickly as possible. Time can be an enemy of restorations. The sooner this is sorted out, the better the final outcome is likely to be.

If you could pass on the contact information below, would be most helpful.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]