RAF not working.

Does she show one - or two accounts, Santain?

Sometimes folks install the full game instead of upgrading the linked trial account.

Billing should be able to help with this, if that is the case.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Q u o t e:
Shameless self bump

This does look to have been the case, Santain.

There were two trials, but the one that was upgraded was not the one that was created under the RAF.

Billing will be the ones that need to assist in getting this sorted out.

Q u o t e:


It's not, we never deviated from WOW1, even when upgrading.... But I'll wait on the phone for an hour to get this sorted out. Not impressed at all.

Well, that's the issue, it is WoW2 that is linked.

Santain,

Based on what I see, this is what happened:

WoW 1 was created as a trial at 9/6/2010 9:13 AM
WoW 2 was created using recruit a friend at 9/6/2010 9:14 AM (A minute after the trial)

Q u o t e:
As I said before, we upgraded WOW1, we trialled on WOW1

WoW 1 has characters and WoW 2 has zero characters. In cases like this, I have seen players often times, click 'Add trial' >then use their RAF key(which adds a new trial) and end up playing/upgrading the first account.

This is essentially what I think may have occurred. I understand the frustration, however only our billing and account services team can fix this. They should be opening up in an hour(7am pst).

Anytime!