Upgrading account

#0 - Sept. 15, 2010, 12:33 p.m.

I got referal from wife's account for 300% bonus exp.
So i press upgrade account, and instead of upgrading the account i already have, bnet decided to create new account.
Why? new account don't have bonus exp, and i don't want 2 account in one bnet either.
it's so stupid.
do i have to call customer service? i seriously dont get why it made extra account when i pressed upgrade.

Orlyia

#1 - Sept. 15, 2010, 12:36 p.m.

I'm uncertain what may have happened, but yes, Billing should be able to assist with this if you can contact them soon.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]