Authenticator: a hackers greatest friend?

#0 - Sept. 28, 2010, 4:46 a.m.
Blizzard Post
I am currently using my friends account to write this. I was hacked a couple months ago and was banned because the person who hacked me used farm hacks and stuff. Well I managed to get my account back but the hacker had orderd an authenticator. Being the naive person I am I thought that after I got my account back they would some how cancel the authenticator the hacker bought, but here I am without my account and can't find anyway to get it back because the jack ass has an authenticator. What were you thinking with this authenticator thing. I get hacked once they buy an authenticator I get my account back and they use authenticator to take my account back permanently.



the account is written but deleted righthere
#9 - Sept. 28, 2010, 6:10 a.m.
Blizzard Post
Q u o t e:
I am currently using my friends account to write this. I was hacked a couple months ago and was banned because the person who hacked me used farm hacks and stuff. Well I managed to get my account back but the hacker had orderd an authenticator. Being the naive person I am I thought that after I got my account back they would some how cancel the authenticator the hacker bought, but here I am without my account and can't find anyway to get it back because the jack ass has an authenticator. What were you thinking with this authenticator thing. I get hacked once they buy an authenticator I get my account back and they use authenticator to take my account back permanently.



the account is written but deleted righthere


Actually, what you are doing here is probably a far better friend. You are using someone else's credentials. If your system is still compromised, you may have just handed them your friend's information.

I do understand you are simply trying to communicate, but please - don't share your account information with anyone else, and don't accept theirs.

Now, as to this account. That authenticator is no longer on the account, however, them being able to add it means your email IS or at least was compromised. Restoration work has been done, but the account is locked pending receipt of the information we requested in an email dated 9/27/2010.

You need to be absolutely certain that both your system and email are secure before you ask this be unlocked. That is for your protection.

I'd recommend a full security sweep of your system and perhaps even setting up a new and unrelated email for this Battle.net account. That has the additional advantage of effectively changing your account name.

I'd also highly recommend you look into getting an authenticator of your own for an additional layer of security. As you've seen, they are quite effective at keeping parties without it - out of the account :)

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I'd also recommend your friend immediately change his password, just in case.