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Account Security Need Advice

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Gashlevi
#0 - Sept. 20, 2010, 3:15 p.m.
Blizzard Post
Recently, my account was hacked and everything sold, sharded etc. Customer service restored all my stuff and all is good again. The problem is somehow hackers obtained my password and hacked my account in the first place. I had taken all the precautions that I could think of and it still occured.

Specifically :

1.) Running Norton Security Suite 4.0 (virus scanner, spyware, etc)
2.) Never visit web sites that might be dangerous.
3.) Never share the account with anyone.
4.) Password was not a dictionary word and was not easily guessed.

Measures Taken:
1.) Authenticator ordered and will be used.
2.) WoW Password changed.
3.) Changed password on emal account.

The only thing i did differently the day of the attack was visit curse.com and install the addon called "Tradeforwarder" (I have since removed the addon) which was supposed to allow me to see trade chat away from cities. My best guess is that I was keylogged in such a way that the anti virus scanner couldnt detect it. The big question is can addons contain and execute trojans? Also, I am looking for any further advice to secure the account and any other areas of susceptibility I may have missed. Thanks.
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Zenlyth
#17 - Sept. 20, 2010, 7:35 p.m.
Blizzard Post
Heya Gashlevi,

Q u o t e:
2.) WoW Password changed.
3.) Changed password on emal account.


For additional protection please read the following:

Originally posted on the General Forum by Bornakk: (http://forums.worldofwarcraft.com/thread.html?topicId=26435493403&sid=1).

    We have been helping players deal with account theft for years now, and unfortunately, roughly a third of players make a very basic security mistake: using the same password for all of their security needs.

    If you are serious about protecting your account and your personal security, your Battle.net password should be different from your email account password -- or other personal passwords for that matter!

    No one wants account thieves rooting around in their personal email, address book, and contact lists. Too often we see thieves breaking in to this information because their target has used the same password across multiple types of accounts. Not only can this give thieves access to your account, it can lead to compromises far outside of Battle.net as well.

    It’s immensely important that everyone use separate passwords for separate applications, including games. Secure passwords have both numeric and alphabetical values, and are usually at least 10 characters in length.

    For more information on password security, please click here: http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20574
    For more information on account security, click here: http://us.battle.net/en/security/