202 Error Help - Blue Tracker

#0 - Sept. 19, 2010, 7:29 a.m.

Hi, i just recently started playing this game. My son plays it and i tried it out for awhile and i went to upgrade my account and i got
"Error 202: We were unable to process your request with the information provided. Please consider purchasing a retail copy of the game or contacting <a href="http://us.blizzard.com/support/article.xml?articleId=20606&rhtml=true?rhtml=y">Billing and Account Services</a> for further assistance."
this as an error. My card is valid i use it on paypal all the time to buy stuff. Also, it says consider buying a retail verson of the game, but i already have the game on this computer so i dont know what to do. Help.

Roraks

#1 - Sept. 19, 2010, 8:17 p.m.

Hi Burrock,

The error 202 is typically the result of a charge that cannot be authorized.

Check the following:

Card holder's full name
Full Card number
Zip code associated with the card
Security code

**Note** for security purposes please do not post any personal information.

If you continue to get the same error I would recommend contacting your financial institution to discuss the possibility of a blocked charge. If the issue persists, you will need to contact our billing and account services team.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

https://us.blizzard.com/support/webform.xml

Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.

Roraks

#3 - Sept. 19, 2010, 9:35 a.m.

I would start with that. As I mentioned before, you would need to contact our billing and account services. Billing reps can attempt the transaction with you on the phone.