Account Banned? - Blue Tracker

#0 - Sept. 27, 2010, 2:38 p.m.

Hey I'm posting hoping to get the attention of blizzard. I made a new trial account because as of yesterday my main account was banned for a reason I can't think of. It said in the email that it was banned due to "exploitative activities" but I had just subscribed to world of warcraft not 3 days ago, and haven't even been on much. All my contact information is correct but I think what may have done it is my father is using his credit card, because I don't have one seeing as how I just turned 18. Any sort of help would be appreciated, and the reason I'm posting on the forums is so I can hopefully get a quick response seeing as how I'm paying for my time to play. One other reason may be because I sometimes log in on my laptop, I don't know if that would cause anything like this, but ever since I made the account I've been having issues with them saying my account has been compromised by gold sellers, and I think that's the underlying cause.

Like I said all feedback is appreciated.

Zenlyth

#5 - Sept. 27, 2010, 6:27 p.m.

Heya Tabluz,

Are you able to provide a name and realm of one of the characters on that account?

Zenlyth

#9 - Sept. 27, 2010, 7:25 p.m.

Q u o t e:

I can. My main is Houu on Cairne (not sure if i spelled the realm name right but thats the one.)

Looks like your account was compromised and used for spamming, which was the reason why you received the suspension. You should have access to your account and your loss has been restored. Please secure your PC to prevent this from happening once again, for tips on how you can do this please visit us here:

Security Checklist

http://us.battle.net/en/security/checklist

Account Security

http://us.battle.net/en/security/

Zenlyth

#11 - Sept. 27, 2010, 10 p.m.

Q u o t e:
Thanks so much for you're help! The was probably the fastest customer service I've ever seen! :)