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New computer+dungeon tool=crash!

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Leyni
#0 - Sept. 24, 2010, 6:42 p.m.
Blizzard Post
New computer just came in the mail yesterday, so much better than my last one but now there is a problem. It seems the dungeon tool makes my computer crash. I've been on a few hours without doing a dungeon, and I went and ran stockades by myself just to make sure it's the tool and not just instances in general. It's definately whenever I use the dungeon tool, my computer just freezes for a few good minutes and then restarts completely. Certainly I'm not the only one who's had this problem. How can I fix this?
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Harlsoco
#3 - Sept. 24, 2010, 8:15 p.m.
Blizzard Post
Q u o t e:


thanks for the tip but still nothing there yet. If anyone here knows, I'd appreciate any help

Unfortunately, Leyni, this issue is a bit more in depth than my tech knowledge. >.<

Do you receive an error message when the computer crashes? Providing the error message may narrow down the possibilities of what is actually causing the crash.

While this issue would be best addressed on the Tech Forum, you may also wish to contact Technical Support by phone.

Technical Support
Assists with: installation, patching, troubleshooting, technical problems while starting and/or running the game, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:


Contact page: http://us.blizzard.com/support/article/technical
International contact page: http://us.blizzard.com/support/article/international