RAF accounts not linked question.

#0 - Sept. 24, 2010, 12:19 a.m.

My friend and I started a RAF awhile back so we could both get the rocket.
I paid my way eventually and she got hers, but she was struggling to get the money for the game card(meanwhile our link ran out and I thought nothing of it, I thought the account link was just a leveling thing.)

So she finally gets the card and goes to put it in so I can finally get my rocket, yay! Lo and behold, she says that my account does not show up under linked and that apparently she would have to get another WoW account in order for me to get my rocket. . . just because the "time expired"
Is there some way we can prove that we really paid to play?

Nevalistis

#1 - Sept. 24, 2010, 12:33 a.m.

Hi, Snootie,

Could you give me the name and realm of one of your friend's characters? I want to take a look into it myself to see if perhaps I can shed some light on the issue. >^.^<

Nevalistis

#3 - Sept. 24, 2010, 1:27 a.m.

Letsee, if I'm looking at the right one, you initiated the Recruit-A-Friend on 4/30/2010 and it was claimed that day. The link expired on 7/29/2010, and it does show the account was upgraded, but I do not see the Free Month or Mount having been earned or claimed.

I'm afraid I can't provide more information or a fix beyond that, but it does seem a bit strange to me. The best course of action at this point would be to get some assistance from our fine folks over at Billing & Account Services. Hopefully they should be able to help straighten this one out. >^.^<

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