Character transfer problem

#0 - Sept. 22, 2010, 4:27 a.m.

I have no idea if it's just me, but I am trying to transfer my shaman to Sargeras and do a faction change. I was able to faction change, but when I tried to transfer it said something along the lines of "We were unable to process this credit card." Any idea what this means?

Vrakthris

#2 - Sept. 22, 2010, 4:55 a.m.

I'm not aware of any issues with credit card transactions, Drfeelgood. If you are receiving an error I'd recommend that you try clearing your cookies/cache and reloading your browser before attempting the transaction again.

Of course, making certain that your first transaction has been completed is important too. Be certain to log the character into the realm completely before initiating the transfer.

If you continue to get an error message though you may need to contact our Billing and Account Services department directly.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) 7AM-8PM (PST/PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.