RAF - have I done something wrong?

G'day CSF,

I've recently convinced my partner to give wow a go and got her to sign up for the trial via RAF. From there we've been a bit confused and I'll pass on the experience so far.
1: The login in-game for the trial was a bit odd with wow1 & wow2 options on the start screen. I got her to select wow1 and away we went.
2: She loved it and wanted the real deal so I went to sign her up for the full game and again had to select from wow1 or wow2 via account management. Confused but eager to get things going I got her to select wow1 again and proceeded to pay for the full game, both expansions and 6 months gameplay. Trouble is several hours later she's still listed as 10 day trial.
3: I can't seem to find the digital keys that were displayed on the screen after purchasing the full versions of the game in her account management though I haven't had a lot of time to double check everything.

*edit*

-Removed her acc name for GM only to see
-Just logged into her acc via management and wow1 has written above it "World of Warcraft®: Wrath of the Lich King" however there is still a wow2 below for some odd reason with just "World of Warcraft®" above it.
-In my acc via management in the RAF section she's still listed as yellow aka 10 day trial?
-in her view account history it states the upgrades and 6 month payments are still pending yet where stated as successful earlier when the transactions where performed